Terms & Conditions of Service

• "Services" means the compliance, testing, inspection, maintenance, installation, remedial and reporting services described in a quotation or contract.
• "Quotation" means the written quotation issued by us describing the Services and the price.
• "Contract" means the agreement between you and us, formed of the Quotation and these terms.
• "Site" means the premises at which the Services are to be carried out.

Quotations are valid for 30 days from the date of issue unless stated otherwise. A Contract is formed when you accept a Quotation in writing (including by email) or instruct us to commence the Services. We reserve the right to decline any instruction at our discretion.

Quotations are based on the information available to us at the time. If site conditions differ materially from those described or reasonably expected, we may issue a revised quotation before proceeding.

We will:

• carry out the Services with reasonable skill and care, using appropriately qualified and insured personnel;
• perform the Services in accordance with applicable legislation and relevant British Standards and industry codes of practice;
• issue the agreed certification, test results or reports on completion;
• use reasonable endeavours to meet agreed dates, although dates are estimates and time is not of the essence unless expressly agreed in writing.

You will:

• provide safe, reasonable and timely access to the Site, systems and equipment at the agreed times;
• provide accurate information about the Site, systems and any known hazards (including asbestos information where relevant);
• ensure that a responsible person is available to authorise the isolation or shutdown of systems where required;
• obtain any consents required from landlords, managing agents or third parties for the Services to be carried out;
• notify us promptly of any changes affecting the Services.

If we are unable to carry out the Services because access or information is not provided, we may charge a reasonable abortive visit fee.

Prices are as stated in the Quotation and are exclusive of VAT unless stated otherwise. Unless agreed otherwise in writing, invoices are payable within 30 days of the invoice date.

We may charge interest on overdue sums at the rate applicable under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable debt recovery costs.

For larger projects we may require staged payments or a deposit, as stated in the Quotation. We reserve the right to suspend the Services if any undisputed invoice remains unpaid beyond its due date.

Any variation to the Services must be agreed in writing. Additional works identified during attendance (including remedial works identified by testing) will be quoted separately and carried out only with your authorisation.

We warrant that the Services will be performed with reasonable skill and care. If you notify us of a defect in our workmanship within 12 months of completion, we will re-perform the defective Services at no cost to you. This warranty does not cover defects arising from fair wear and tear, misuse, alteration by others, pre-existing faults, or failure to follow our recommendations.

Where we supply materials or equipment, the benefit of any manufacturer's warranty will be passed to you where possible.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to the above:

• our total liability arising under or in connection with a Contract shall not exceed the total price paid or payable under that Contract, or the limit of our applicable insurance cover, whichever is the greater;
• we shall not be liable for loss of profit, loss of business, loss of revenue, business interruption, or any indirect or consequential loss;
• we shall not be liable for pre-existing defects, or for systems or equipment not covered by the Services.

Testing and inspection services report on the condition of systems at the time of the visit. Ongoing compliance between visits remains the responsibility of the duty holder.

We maintain public liability and (where applicable) professional indemnity insurance appropriate to the Services. Evidence of insurance is available on request.

• You may cancel or postpone a scheduled visit by giving at least 48 hours' notice in writing at no charge.
• Cancellations or postponements with less than 48 hours' notice may incur a charge of up to 50% of the quoted visit price (100% where engineers have already been dispatched).
• Either party may terminate a Contract with immediate effect by written notice if the other commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent.

Both parties will comply with applicable health and safety legislation. Our engineers may refuse or suspend work where conditions are unsafe. We will manage waste arising from the Services in accordance with environmental legislation unless agreed otherwise.

Each party will comply with the UK GDPR and the Data Protection Act 2018. How we process personal data is set out in our Privacy Policy. Where we process personal data on your behalf in delivering the Services (for example, CCTV-related data), we do so as processor and only on your documented instructions.

Reports, certificates and documentation we produce are licensed to you for your internal compliance purposes upon full payment. We retain ownership of the underlying intellectual property.

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control (including extreme weather, epidemics, strikes, utility failures or supply chain disruption). If the event continues for more than 60 days, either party may terminate the affected Contract on written notice.

• Entire agreement: the Contract constitutes the whole agreement between the parties and supersedes prior discussions.
• Third party rights: a person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.
• Assignment: you may not assign the Contract without our written consent; we may subcontract elements of the Services while remaining responsible for their performance.
• Severance: if any provision is held invalid, the remainder of the Contract continues in force.
• Notices: formal notices must be given in writing, including by email to info@compli-core.co.uk.

These terms and any Contract are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from or in connection with them.